School Loop offers Directory Service integration to districts using any LDAP (Lightweight Directory Access Protocol) versions. However, sometimes, the LDAP connection might fail. This article provides steps to fix this type of issue.
Note: LDAP integration issues are out of the scope of support; only general advisory may be provided. You will need to work with your IT department to solve these.
If any issues arise with LDAP integration with School Loop, it is first recommended that the steps in Integrating Directory Services with School Loop are verified and re-run, including Configuring the LdapApp.properties File for Web Services Integration.
Note that a known cause of certification errors is the Keystore certificate needing recreation after having expired, especially when a live environment suddenly stops working as expected without any changes.
It is also recommended that you restart the LDAP and web services before attempting to log back in after a change.