Overview

You may face the issue where you inserted a long custom HTML module that is not showing properly, it is too short, or not being set as you want.

An example would be how the writing was cut in the screenshot below:

Information

This issue was escalated to our engineering team and they released a fix on January 10 2022 so you shouldn't face this issue anymore. 

If you do, please open a support ticket and provide on which website you're facing the issue and a screenshot that shows the problem.

Until the support team fixes the issue, you can use the following workaround:

Add the following custom CSS code to the CSS section of the Custom HTML module:

.sl-cms2-custom-html-source__iframe {
    height:600px;
}

This will effectively increase the height and you can adjust the height to meet your requirements by decreasing or increasing the 600px value as you find suitable.

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For L1 agents: If you face a similar issue check if there is already an open JIRA for it and inform the customer. If there isn't, try to troubleshoot the issue and escalate to L2 if you aren't able to find a fix.

For L2 agents: If you are unable to solve the issue, reproduce it in the test environment and escalate it to engineering with the reproduction video and a copy of the code used by the customer.

</supportagent>