Overview

If you are experiencing issues with content that is not updating or data that does not load in the browser, it is possible that the browser is using older cached information. This article provides some of the troubleshooting steps that can be used to address this type of issue.

Environment

Any browsers

Root Cause

A browser may sometimes fail to cache any new updates or changes made to the website. This is due to the old cache being pulled out whenever you open the same page. Clearing the cache or forcing to refresh the page allows your browser to download the updated information.

Resolution

Forced Refresh

Click the refresh button on your browser while holding down the shift key. This typically solves most of these types of issues.

Clear Browser Cache

Directions vary by browser and operating system, so we recommend you refer to the following website: Clear Your Cache

Confirmation

Reloading the page after performing the troubleshooting process causes the browser to display the latest information.