You have sent a message by mistake to the wrong parent, teacher, or another user and want to retract it.
You need to be the sender of the message or School Administrator.
Unfortunately, there is no functionality to recall messages in School Loop. However, our Support team can remove a message from the LoopMail Inbox of the recipient, but there is nothing we can do about the copies of messages forwarded to the recipient's email address.
If you wish to remove a message from the recipient's inbox, submit a support request including the following information:
- School name
- Sender's name
- Subject of the message
- Date when the message was sent
- Once the Support team confirms that the message was removed, open LoopMail:
- Open your Sent folder; the corresponding message is not displayed anymore: