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Receiving Repeated Emails with Same Content

Overview

A student or parent reported to have received repeated emails in response to an email which they claim not to have sent out by them. It is always the same message responding to a LoopMail that the affected user sent out. The issue seems more like a spam email.

Environment

Any Mobile App School Loop user, iOS or Android.

Root Cause

This was a bug in School Loop mobile application that was fixed already with messages getting stuck in the outbox.

Resolution

The student or parent should do the following from the mobile application:

  1. Tap LoopMail.
  2. Tap the small down arrow to the right of Inbox at the top of the screen.
  3. Tap Outbox.
  4. Tap the X icon to get rid of it.

Also, the student or parent should get the latest version of the mobile app to prevent this from happening again. (3.2.0 is the latest version.)

Confirmation

Downloading the latest version of the Mobile App should remove the repeat emails.