Overview

Parents or Students do not receive daily emails with assignments that need to be completed during the current week. These emails are sent every weekday at 5 PM PST if enabled by the user in their account.

Solution

A registered School Loop account is required to enable receiving these emails using the below steps:

1. Log in to your School Loop account.
2. Open Settings.
   
   
3. If the Email Address field is empty, then, add your email address to your profile. Note: If the email address associated with your account is provided by your school and you do not have access to it, please reach out to your School Administrator.
   
   
4. If the Receive Daily Emails option is set to No, then, click Change and set it to Yes.
   
   
   
   
   
5. Click Submit.

Testing

Open your email account after 5 PM PST on a weekday and check if you have received the assignments related email from system@schoolloop.com. If it is missing in your Inbox folder, please check the Spam folder. 

Note: If daily emails are enabled for your account and you have a valid email address in place, daily emails may be disabled for the whole school by the District. You need to reach out to your School Administrator to check if this option is disabled by the District.

If the emails are enabled for your account and for the whole school and you are still not receiving daily emails with a valid email address in place, please submit a ticket for our Support team to investigate this issue further.

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