New Grades Are Not Showing – School Loop Support

Overview

Teachers may encounter an issue that final grades are not displayed for students when publishing progress reports. While in gradebook, final grades are displayed as 0% or F.

Diagnosis

This issue happens when:

All assignments have 0 points value.
Teachers may think that points are not required when using custom codes like Credit/No Credit. Please note that grades/custom codes for assignments that are worth 0 points are not accounted into the final grade.
Used custom codes have Zero or Does not count values. To check if this is the reason, follow the steps below:
1. Once logged in to your School Loop account, click Settings.
2. Select the affected Gradebook under Gradebook Settings.
3. Under Custom Codes (Universal), click Go.
4. Check if custom codes, which represent a positive grade (Pass, Credit, etc.) for assignments, have the corresponding positive value (e.g., 100% or 90% of assignment max points). In this example, Credit and Pass codes have zero or does not count value, which causes the final grade to be displayed as 0%.

Prerequisites

You are a teacher of record or a co-teacher for the corresponding gradebook.
You have selected all the required assignments when publishing a progress report (step 5 in the linked article).

Solution

If Assignments have 0 points value, follow the steps below:
1. Select the corresponding gradebook from the Gradebooks dropdown:
2. Hover over the assignment that has 0 points value and click Edit.
3. Change the Points and Scaled Points values to 1 or higher number - if you are using only custom codes (like Credit/No Credit), the number of points does not matter; if you are using more complex grading and require a letter summary grade, assign the required number of points for the assignment.
4. Click Publish.
5. Repeat steps 2-4 for each assignment that has 0 points value.
If corresponding Custom Codes have Zero or Does not count values, follow the steps below:
1. Open the custom codes page (as described in the Diagnosis section).
2. Delete custom codes which represent positive grades, but have 0/Does not count value instead.
3. Create custom codes with the same names/labels but with an appropriate value. You can set the value according to your needs from 1% to 100%. For example:
  - If you set 100% value for a code - a student will get 100% of available points for the assignment (e.g., 10 out of 10).
  - If you set a lower value, for example, 70% - a student will get 70% of max points for the assignment (e.g., 7 out of 10).