Overview

You want to turn off your school's School Loop website because either you have started using another website or the school is closing (OR)
You want to disable the district's School Loop website permanently because you have decided to stop using School Loop (OR)
You want to temporarily take the district's School Loop website down.

Customers may want to decommission or delete a school site or the whole district's site when they are closing the school or decided to stop using School Loop.
Customers can also ask the district to be suspended temporarily for a year even if they have an active contract with School Loop. In this scenario, the district will only be suspended and not decommissioned.

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Solution

<supportagent>The request to disable a school/district site needs to be submitted by a District Admin or Account Manager (if the customer contacted them directly and canceled the contract).
L1 agents need to have access to School Loop Live.
L2 agents need access to the Jump Server.</supportagent>

You should be a District Admin to place a request with School Loop support for disabling a School or District School Loop website. The support team will get back to you after getting the needed approvals.

Note: Once a District is decommissioned, all personally identifiable user data is depersonalized and then all data is removed within 60 days.

<supportagent>If the request is submitted by a customer, please follow How to check license information for all IgniteTech products and next steps to check the opportunities. If you see a "closed lost" which is in line with the customer's request you are approved to decommission the school/district site based on the end date of the current contract.
Log in to School Loop Live.
Search for the required District/School (CTRL+F) and click on its name.
Log in as an admin with webmaster rights and make sure that the school site is unpublished. If the site is active, unpublish it.
- If you need to disable the whole district (including all school sites), click Suspend District from the Toolbox (after you opened the district portal), and then click Change next to suspended.
If the customer wants to temporarily disable the site, then, the next steps need not be performed and you can proceed to Test. If the customer wants to permanently decommission the site, then continue following the below steps.
Create a Change Request Jira referring to code2flow - online interactive code to flowchart converter and requesting to remove the School or District site from live.schoolloop.com.
Note: If you are requesting to decommission a district, make sure to include a list with all schools within the district, asking SaaS to decommission them.
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