Users with multiple School Loop accounts may mix up their login names and passwords of different accounts and, therefore, face issues logging in. This article shares the process for school admins to help users resolve this issue.
The user has multiple School Loop accounts attached to the same email or different email addresses, and the user is mixing up the login names and passwords when trying to log in.
This may happen when:
- The user has multiple roles in the same or different schools. For example, the user is a teacher and a webmaster with the same or different email addresses tied to their accounts.
- The user is a parent with students in the same or different schools that use School Loop and has their account tied to the same or different email addresses.
Follow these steps to identify user's accounts:
- Log into your SL account as an admin.
- Search all the email addresses of the user associated with their School Loop accounts using the Member Search.
- If the search results show multiple accounts in different schools, copy the URL of each school website.
- Paste it in the address bar of a web browser.
/portal/loginat the end of each URL, and press Enter.
- Urge the user to reset their password using the forgot password link on each school website they have an account with.
- Users with multiple accounts in the same school tied to the same email address receive an email with a list of the accounts registered to the email address with the login names and temporary passwords.
- Users with multiple accounts in the same school tied to different email addresses receive an email for each account with the login name and a temporary password.
- Users with multiple accounts in different schools registered with the same email addresses receive an email for each account with the login name and a temporary password.
- Urge the users to log in and update their login names and passwords for each account and note this information down in a secure place that is always accessible — for example, a diary, note on their phone, or a notebook.