During the school year, our help ticket system is staffed during normal business hours. We're not officially open on weekends, but we do monitor incoming tickets for emergency situations that can't wait until Monday. Naturally we're closed on holidays.
To submit a help ticket, we prefer that you use the red Help link at the top right of every page in your portal and then click the link to get personal help. Submitting a ticket in this fashion automatically includes information about your account, which allows us to better help you. Of course, you're always free to email for help at [email protected].